Warranty Policy

This warranty policy applies to all ibaroy products purchased through ibaroy’s official stores, primarily for customers in EU countries but also applicable worldwide. It ensures a fair, transparent, and legally compliant experience.

For EU customers, this policy complies with the EU Consumer Rights Directive (Directive (EU) 2019/771). For non-EU customers, warranty services will follow the local consumer protection laws of your country.

1.Warranty Period
We provides a 2-year warranty from the date of purchase.

2. Warranty Coverage

This warranty covers defects in materials or workmanship under normal use. It does not cover damage caused by:

    • Misuse, accidents, or improper installation
    • Unauthorized repairs or modifications
    • Normal wear and tear
    • External factors (e.g., power surges, natural disasters)
    • Long-term storage in humid or extreme environments
    • Consumable parts

3. Warranty Process

Step 1 – Contact Customer Service

Contact us via email: support@.com and provide:

  • Order number
  • Description of the issue
  • Visual evidence (photos or videos)
  • Preferred solution (Return for Repair / Remote Diagnosis & Replacement)

Step 2 – Evaluation & Solution Options
After reviewing your claim, IBA
ibaroy offers:

Option 1 – Return & Repair: Return the product for inspection and repair. EU customers: IBA
ibaroy covers shipping. Non-EU: shipping costs handled per local regulations.
Option 2 – Remote Diagnosis: Provide video evidence for verification. If confirmed defective, IBA
ibaroy will send a replacement product or part. Return of the original may not be required.

Step 3 – Resolution

Solutions depend on the defect type:

  • Minor cosmetic defects: Partial compensation
  • Replaceable components: Free replacement parts
  • Non-replaceable/severe defects: Product replacement. EU: Daolar covers shipping. Non-EU: shipping communicated per local rules.

4. Documentation & Video Guidelines
Customers must provide clear documentation of defects to support warranty claims:

Within 12 months: Defects are presumed to have existed at delivery. Videos help diagnose and process quickly.
After 12 months: Customer must prove defect existed at delivery. Clear video evidence is required.

 

5. Exclusions

  • Improper installation, operation, or maintenance
  • Storage in humid/extreme conditions
  • Human damage: drops, crushing, liquids
  • Unauthorized repairs or modifications
  • Normal wear and tear (cables, connectors)
  • External factors: power surges, lightning, natural disasters
  • Consumable parts

6. Customer Rights (EU)

  • Right to repair or replacement
  • Right to price reduction
  • Right to withdraw from contract if remedy fails

7. Contact Us

Email: support@.com

8. Legal Compliance

This policy follows EU Consumer Rights Directive (2011/83/EU) and its transposition into national law. Non-EU customers: warranty services handled per local consumer protection laws.